LEGAL & REGULATORY
Fair Payment Practices Policy
How we handle payments fairly, including missed payments and genuine hardship.
We treat payment, in both directions, fairly and respectfully. This policy explains how we collect payments, what happens if a payment is missed, how we respond to genuine hardship, and our commitment to never using pressure or aggression over money. GoZtartUp is a trading name of Aice Limited (Company No. 14726496).
1. How you can pay
We accept card payments (processed by Stripe) and direct debit, and where available a third-party “buy now, pay later” option. We do not accept cash, because all payments must be traceable for accounting and anti-money-laundering purposes. All our pricing is in pounds sterling. You receive a confirmation or receipt for every payment.
2. If a payment fails
If a card payment or direct debit fails, we contact you within 48 hours to sort out an alternative, and we do not treat it as a late payment for the first 7 days. Things go wrong with payments sometimes; our first response is to help, not to penalise.
3. Paying in instalments
Where you pay in instalments, your schedule is part of your Service Agreement, and both of us are bound by it. As a courtesy, we send a reminder a few days before each instalment is due, and we confirm receipt of each payment. You can settle the remaining balance in full at any time, with no early-settlement fee. If you overpay, we tell you and either apply it to your next instalment or refund it, as you prefer.
4. If you fall behind
If you miss a payment, we follow a fair, graduated process, and we keep every communication calm and professional.
| Stage | What happens |
|---|---|
| Days 1 to 7 | A friendly reminder. We confirm the amount outstanding and offer to help if there is a problem. |
| Around day 7 | A written notice requesting payment, and letting you know we may need to pause delivery if the account is not brought up to date. |
| Around day 14 | A further notice, with a warning that delivery may pause, and an offer to discuss hardship. |
| Around day 21 | If still unpaid, we pause delivery. You keep all the work produced so far, and delivery resumes once the account is current. |
| Around day 30 | A final notice. We reserve the right to end the agreement for non-payment at this point. |
We will never use aggressive, threatening, or harassing language about money. Our communications stay calm and factual. We do not use pressure or intimidation, ever.
5. If you are genuinely struggling
We know that many of our clients are building a business alongside demanding jobs, and that circumstances can change unexpectedly. If you are facing genuine financial difficulty, contact us, in confidence, and we will discuss it fairly.
Depending on your situation, we may be able to offer a temporary pause, a reduced instalment over a longer period, or a restructured schedule. We may ask for reasonable evidence of the change in your circumstances. Forbearance is something we consider case by case, and we consider every request fairly, though it is not an automatic right. Where we agree an arrangement, we put it in writing.
6. If you dispute a payment
If you disagree with a payment, tell us in writing, setting out what is in dispute and why. We acknowledge within 48 hours, investigate, and give you a written decision, normally within 14 days. Where a payment is genuinely in dispute, we do not treat it as a late payment while we are resolving it.
7. Paying others fairly
Fair payment runs both ways. We pay our own partners and suppliers promptly and within agreed terms. Our partner commissions are paid on the schedule set out in our Partnership Programme.
8. Contact
For any questions about payment:
- Email: info@goztartup.com
- Post: Aice Limited, 335 Manchester Road East, Little Hulton, Manchester M38 9AR
Last updated: March 2026. Questions about payment? Contact us at info@goztartup.com.